Leaders in Lending

What Borrowers Expect

The best customer experience isn't defined by banks anymore. Learn what today's borrowers expect instead.

TJ Steele, Director of Digital Channels at Eastern Bank, with guest host Deepak Bhandari

Why the product is commoditized but the experience is not

How to differentiate when rates and products look identical

What digital channels have to deliver to win borrowers

Browse All Episodes 194 conversations with lending leaders.