Episodes
Dec. 7, 2021
AI & Alternative Data: Having a Clear Idea of Your Ideal Customer w/ Jonathan Gagliano
Connecting with new and existing customers for financial institutions has been a challenge to execute. But with so much opportunity, it’s something financial institutions can’t afford to miss out on. We speak with Jonathan Ga...
Nov. 30, 2021
Looking Towards the Future of Banking w/ Richard Hunt
Banking is changing. The industry is at a transformation point. Consumers by and large have shown that they are ready to conduct their banking online. And the events of the last year have only accelerated this trend. In this ...
Nov. 23, 2021
Balancing Digital Touchpoints & Traditional Offerings w/ Nathanael Tarwasokono
In the modern world, financial institutions are looking to strike a delicate balance between offering consumers easy transactional interactions online and offering more relational services by phone or in person. The banks an...
Nov. 16, 2021
Delivering a Better Digital Experience to Earn Trust & Loyalty
Building trust and loyalty in the digital age is an ongoing challenge many businesses face. The question always comes down to: What investments should you be making to enable a digital experience that will leave your customers wanting more? Jeff...
Nov. 9, 2021
How Credit Union Leaders Are Navigating Digital Transformation
As community-based institutions, credit unions are well positioned to truly understand the unique needs of their members. With digital platforms and evolving technologies transforming the landscape, credit union leaders have ...
Nov. 2, 2021
Digital Banking: Bringing a Human Touch to a Branchless Experience
Digital-only banks face a particular challenge: How do you create that human touch without having the physical human touch? As a branchless entity, Axos Bank has been tackling this tricky problem for the last 20 years. Anthony Capizzano, the...
Oct. 26, 2021
Driving Loan Demand Through Marketing Personalization
Cash is up and loan demand is down.One way to navigate this challenge is by driving demand through personalized marketing. Personalization is especially effective for credit unions. After all, as community-based organizations...
Oct. 19, 2021
Product-Agnostic Lending: Focusing on What the Customer Needs
The old paradigm in banking involved developing a product and turning to life-stage marketing to sell that product to customers. But that paradigm is evolving. Financial Institutions are identifying customer needs and providi...
Oct. 12, 2021
Transforming Processes to Improve the Retail Lending Customer Experience
Around 15 years ago, non-bank financials had about 20% of the share of mortgage originations. Today, they have over 60% of the share. Why? It’s because they are 100% focused on the quality of the experience. That’s exactly wh...
Oct. 5, 2021
Education Loans and Credit Unions: LendKeys’ Partnerships Approach
Around the time of the Great Recession, there weren’t many lenders originating educational loans. Most of them had exited the business because of the volatility of the market. This void opened up the perfect opportunity for c...
Sept. 28, 2021
Credit Union Advocacy: Key Areas of Focus to Improve Accessibility
Credit Union National Association , or CUNA, represents 5,000 credit unions in the United States serving more than 120 million americans. In partnership with a network of state credit union leagues and associations, CUNA advo...
Sept. 21, 2021
Modern Differentiators: Exceptional Experience & Relationship Management
Throughout history, most financial institutions have viewed loans as commodity products. Pricing and distribution — the economics of the selling model — have been the primary differentiators when bringing loan products to mar...
Sept. 14, 2021
Entering a Digital World Through Partnerships
It’s tough for smaller credit unions to compete in a digital transformation world. Most of the time, they just don’t have the IT budgets to play in that space. But with the help of credit union service organizations, or CUSOs...
Sept. 7, 2021
How Credit Unions Can Prepare for a Successful Future
No matter how many shiny advertisements fintechs put out, it would be a mistake to confuse them for omens marking the end of traditional financial institutions like credit unions. Credit unions have been building something fo...
Aug. 31, 2021
Fast, Easy, Simple: Improving Customer Experience in a Digital World
When it comes to the future of banking, the best service may be no service at all. In other words, the best service may be self-service. Mark Pregmon, GM of Consumer Lending Line of Business at USAA, joins the show today to s...
Aug. 24, 2021
The Rise of Cloud Core Banking Systems
In a digital world, legacy core banking systems just aren’t allowing banks to meet the demands of the modern customer. With the rise of digital banking, cloud core banking systems are entering the picture. Tyler Craft, SVP, H...
Aug. 17, 2021
The Modern Move Towards Experiential Banking w/ Jim Wechsler at WSFS Bank
With the shift to digital, people are coming into retail branches less often — but for more important things. Because of this transition, banks are making the switch to experiential banking — less focused on routine transacti...
Aug. 10, 2021
How Fintech Partnerships Can Propel Consumer Lending
In modern banking, survival depends on meeting the needs of the modern consumer, whether that’s through digital transformation or through new products and services. But many banks don’t have the capabilities or the resources ...
Aug. 3, 2021
Economic Inclusion: Developing a DEI Strategy
Banks and financial institutions play an integral role in the pursuit of true equality in America. By opening up new opportunities and increasing access to capital, they can build a more economically-inclusive world. In this ...
July 27, 2021
Unsecured Lending: How AI Can Broaden Your Product Portfolio
Many mid-sized banks are struggling to find new asset classes and new opportunities to offer retail banking services. Unsecured lending has become a viable way for them to broaden their product portfolio on the credit side. I...
July 19, 2021
The Evolution of Credit Unions in a Digital World
Credit unions maintain a distinct advantage over larger banks. As a community-based institution, they are well positioned to truly understand the unique financial needs of their members. Now, with the proliferation of digital...
July 13, 2021
Unlocking the New Lending Experience: The Innovations of Hybridized Banking
Emerging leaders of the consumer lending industry all have a few things in common. On this week’s episode, Upstart’s Senior VP of Business Development, Jeff Keltner talks about what he’s learned from nearly a decade of working in the consumer lending...
July 6, 2021
Accelerating Auto Lending Through AI w/ Val Gui at Upstart
Consumers are more comfortable buying online, even big ticket items like cars. A significant impediment to ecommerce in the auto industry is securing the loan and creating a frictionless digital experience. In this episode, w...
June 29, 2021
Economic Recovery & Regulatory Changes in Lending w/ Rob Nichols at ABA
Banks are the economic first responders during our current economic challenges. How do regulations support banks in their work to support Americans? On this episode of Leaders in Lending, we had a fantastic conversation with ...