Episodes

Digital strategies are not just for deepening relationships with your customers. The digital experience is also a way to refine and improve processes while also building community and trust. Today’s guests Mary Kate Loftus, E...

Digital advertising is a given for any business in the world today, but how can credit unions connect the right products to their existing members and grow their member base? By increasing and honing their digital engagement ...

In a market where the consumer is juggling multiple relationships with financial institutions, how can credit unions compete? Consumers want to better understand their financial well-being, which means they need a holistic pi...

Providing consumers with their credit score is table stakes in consumer banking. Now, banks and credit unions can take this a step further to assess where and when consumers are coming back, and how to ultimately use this inf...

Data is critical to lending institutions, but financial institutions must remember that there are people behind the numbers. With a focus on fair lending practices, financial literacy and compliance - Britt Faircloth, SVP, F...

It’s a changing world. You can’t do business as usual and expect it to continue to work for your customers. That’s why innovation around new market approaches are more important than ever, and that doesn’t happen by accident....

The potential crisis has everyone concerned, but there is also opportunity at junctures like this in the market. Perry Rahbar, Founder an d Chief Executive Officer of dv01, shares his insights on services that are most valuab...

In the midst of rising rates, how are personalized loans and securitized loans poised to change or influence the lending landscape? Anand Cavale, EVP of Unsecured lending at Guaranteed Rate, with his varied background in engi...

How can lenders create a differentiated transaction experience for their borrowers with such a technically simple integration? Randy Kern, Chief Technology Officer at Marqeta, discusses how they are disrupting the payments in...

"We should remember to always look back at ourselves and realize the power of what we can do if we push the ball forward," said Dave Girouard, Upstart's Co-Founder and CEO at Upstart's inaugural event - boosted. boosted was f...

Member loyalty isn’t what it used to be. Once upon a time, loyalty was the product of proximity, or due to a family or friend recommendation. But loyalty has changed. It’s gone from loyalty to a provider, to loyalty to an exp...

When you’re applying AI from scratch, there are a few lessons to keep in mind. One that stands out is to ensure the machine learning solution is well suited to the problem. Here’s the story of how we evolved our ML strategy a...

Credit unions take pride in satisfying the needs of their members. However, many credit unions are overlooking a key way to bring more value to their members—partnering with fintechs. Charles Krawitz, Senior Vice President, C...

There are two lending spaces that tend to be underappreciated by many financial institutions: unsecured consumer lending and auto refinancing. Jay Fee, Vice President of Consumer Banking at PenFed Credit Union, has considerab...

As the CEO & Co-Founder of Sandbox Banking, a company that connects financial institutions with fintechs, Ravi Balasubramanian has an excellent vantage point for all the innovation happening in the banking industry. In this e...

More and more consumers are choosing to conduct their banking transactions online, and as such, financial institutions are adjusting their services to meet the digital moment. The question becomes, how can smaller institution...

As a long-standing financial institution on the east coast, Apple Bank has weathered the many waves of innovation in the financial sector. Now that they have rapid digital transformation on their hands, they’re focusing their...

The key to navigating the changing tides of customer preference and the digital transformation of the industry lies in understanding your value chain. Understanding that makes finding the right partner easier, a third party w...

Anna Counselman views operations through the lens of the customer – that is, understanding the customers’ pain points and ensuring solutions make it onto the product and engineering roadmap. It’s all about uncovering how to m...

From credit cards to buy now pay later, Jerry O'Flanagan, EVP at First National Bank of Omaha, and his team are pushing the boundaries of what big banks traditionally offer their customers—and they’re overcoming the obstacles...

Dave Girouard, Co-Founder & CEO at Upstart, believed that young people were "potential rich yet cash poor"—and that dynamic caused them to make poor financial decisions for themselves and the economy as a whole. There had to ...

With the help of AI technology, the subjectivity with approving or denying borrowers for credit has been removed and replaced this with objective reasons that every person can work to improve if necessary. In this episode, M...

There’s a delicate balance between balancing risk and reward. Michael Reed, Chief Risk Officer at WSFS Bank, emphasizes how risk managers can partner with business owners to achieve “risk-adjusted rewards.” In this episode, ...

Consumers have been adopting fintech solutions at an increasing rate. In fact, according to a Harris Poll conducted in conjunction with Plaid, the number of US consumers using fintech grew by 30 points last year to 88 percent...