The recent collapse of the Silicon Valley Bank has been one of the most significant bank failures since the global financial crisis and is the second-largest bank failure in the history of the United States. With ripple effects spreading around the globe, this bank failure has thousands of experts diving deep into the details to identify exactly where things went wrong, what the collapse means for the future and how we can avoid similar failures. In this episode, we speak with Nick Timiraos, Ch...

Small businesses are the backbone of America. But, too often, they partner with banks that don’t offer the personal touch, care and attention their business deserves. On this episode, we speak with Ryan Coaxum, VP at Guaranty Bank & Trust, and one of eleven inaugural American Bankers Association Emerging Leader Award recipients this year, about the positive impact that banking your size can have on your business. Join us as Jeff and Ryan discuss: Coaxum’s experience opening Guaranty Bank & Tr...

The release of Chat GPT has spurred all sorts of conversations and speculation on where the technology is taking humanity- and if this is a cause for alarm or celebration. In the banking industry leveraging the new advances in AI can increase lending accessibility and customer experience. Tim Shangle, Innovation and Data Analytics at ChoiceOne Bank and a member of the American Bankers Association's Emerging Leaders Council, is all about the use of AI to develop breakthrough tactics to make lend...

Credit Unions are already known for their personal service, but what happens when you double or triple in size. Does bigger need to mean less personal? Recently named American Bankers Credit Union Executive of the Year, Bruce Foulke, CEO & President of American Heritage Federal Credit Union, spoke with our host, Jeff Keltner, about retaining personalized service during times of growth. Join us as Jeff and Bruce discuss: Foulke’s experience through 55 credit union mergers Maintaining a direct...

Turning your perceived competitor into a partner is not a new strategy, but leveraging partners in the digital financial space to gain a competitive edge is increasingly important. In this episode, Curt Queyrouze, President of Coastal Community Bank, talks about his experience working with multiple partners and gaining an understanding of how these partnerships work best for everyone involved. Join us as Jeff and Curt discuss: Advice for banks and credit unions in the fintech space What a me...

Fears of a recession and high interest rates have persisted into 2023. Now, lenders are determining how to maintain their competitive advantage with consumers despite economic downturn. This year, we are bringing back guests to test how well their bold predictions have held up in recent months, and to see what other insights they have on the macro economy for the year ahead. In this episode, Barry Roach, Senior Account Manager at Upstart, shares his particular outlook on the macro economy and w...

The investments in technology that banks and financial institutions are making today are preparing consumers to manage their finances in a more meaningful way. They are approaching technology in terms of solving problems for their consumers and transforming the way that they use their financial services providers. But where else is digital banking taking us in the future?In this episode Lindsey Johnson, President and CEO of the Consumer Bankers Association, shares the changes and accomplishments...

The banking industry is increasingly leveraging innovations in alternative data to underwrite loans for both consumers and small businesses. This can make a huge impact in communities that Minority Depository Institutions and Community Development Financial Institutions serve.In this episode, Michael Pugh, CEO of Carver Federal Savings Bank, discusses how to support small businesses better and serve communities by developing programs based on improved data analysis.Join us as Jeff and Michael di...

Credit Unions, at their core, have a strong commitment to service. But how do you scale the concept of serving your members to the broader community — even to the wider world of financial services? Our guest today believes that if you serve people passionately, you will ultimately move the entire industry forward toward more inclusivity and equity. In this episode, Renée Sattiewhite, President & CEO of the African American Credit Union Coalition, highlights her strategies for driving equity and ...

Credit unions promise their members more than a traditional bank, but communicating and marketing your expertise is not always easy in a crowded market. In this episode, Karrie Drobnick, Chief Operati ng Officer at Verve, talks about growing and rebranding their credit union to spur robust growth. She also talks about creating a new personality of the company and then translating that into a better experience for members. Join us as Jeff and Karrie discuss: Their use of a recognizable and relat...

https://www.linkedin.com/in/davegirouard/, Co-Founder & CEO at https://www.upstart.com/ , believed that young people were "potential rich yet cash poor"—and that dynamic caused them to make poor financial decisions for themselves and the economy...

Banks can no longer afford to play it safe when it comes to their digital capabilities. “Safe” is now risky. That’s why, in this episode, Tony Hejna, EVP, Con sumer Bank Chief Credit Officer at KeyBank, joins the show to share the secrets behind moving fast (without breaking things) and maintaining an edge in a highly regulated and increasingly competitive landscape. Join us as we discuss: - The 3 rules of job satisfaction - Why staying safe is risky - "The importance of a robust technology infr...

We’ve covered a wide range of topics that are propelling change in the lending space this year- from use of technology to policy recommendations to unexpected changes, our guests didn’t disappoint in the insights and predictions they shared. Despite a difficult macro environment, and among increasingly high interest rates, credit unions grew their memberships proving that lending responsibly and investing in communities drives demand. While collectively financial institutions made tremendous str...

Many credit unions offer traditionally underserved members an advantage in not just banking, but financial planning. One crucial asset they can offer is financial education, providing not only a way to manage their money but also a way to achieve their financial goals. In this episode, Charlotte Nemec, President and CEO of Canopy Credit Union, talks about what community means to a credit union, and how an investment in members helped to grow their lending portfolio. Join us as Jeff and Charlotte...

The car industry has been hit by multiple disruptions in recent years due to the supply chain and the lack of inventory. But people still are buying cars, and they are certainly still applying for auto loans. Adam Brice, SVP of Lending at EFCU Financial, shares his experience in the auto lending space- what the future may look like in auto lending, and also how AI plays into the future of common sense lending. Join us as Jeff and Adam discuss: The state of indirect financing in auto lending in t...

Delivering the best member service at credit unions was once totally dependent on face-to-face relationships, and while that is still important today, the digital transformation has upended what constitutes personalized service. The balance between a human high-touch level of service and digital ease is now table stakes in lending. Cherly Purrington, Chief Lending Officer at ACFCU, shares her experience in building new digital systems that bring both high touch, security and ease of use to membe...

The lending environment in 2022 is vastly different than it was in 2019 – rising rates and inflation have made lending more expensive for consumers. However, leveraging AI and machine learning can help banks continue to serve their existing customers' borrowing needs as well as acquire new customers. In this episode, Candace Caruso, SVP Chief retail Lending Officer at WSFS Bank, and Ed Walters, VP, Accounting Management at Upstart, discuss their partnership and how the Upstart Referral Network a...

Technology is transforming the banking landscape, but it is cost prohibitive for smaller institutions and can leave out borrowers who need access to capital the most. Recognizing that credit funds opportunity, the movement for inclusive credit is growing thanks to the MoreThanFair initiative that believes technology and data science can make lending more inclusive, transparent and fair. Our guests today have been at the forefront of the movement for more inclusive credit. Nicole Elam, President ...

Technology is transforming the banking landscape, but it is cost prohibitive for smaller institutions and can leave out borrowers who need access to capital the most. Recognizing that credit funds opportunity, the movement for inclusive credit is growing thanks to the More Than Fair initiative that believes technology and data science can make lending more inclusive, transparent and fair. Our guests today have been at the forefront of the movement for more inclusive credit. Nicole Elam, Presiden...

Credit unions can’t be everything to their members, so honing in on the products they specialize in and working with partners for the remaining products makes sense. That is exactly what our guest today, Kayla Selhorst SVP Chief Operating Officer at CME Federal Credit Union, has accomplished — streamlining the lending operations at CME to approve more loans, with less staff. They did this by not only making their operation more efficient, but by putting the members' needs first. Join us as Jeff ...

Credit unions have a unique advantage helping members access the best possible products through a great member experience. Fintechs have a distinct advantage in cutting edge technology and working with traditional financial partners to level-up their digital experiences. But once a partnership is in place- what makes it work? Our guest today, Jaynel Christensen, Chief Growth Officer at Commonwealth Credit Union, has spent her career increasing access to affordable credit for her members. Natural...

Innovation is not just about adoption of technology, it’s also a change in mindset. Especially for some traditional banks that have been operating for over a decade, this mindset shift in the lending space usually involves influencing multiple stakeholders at a financial institution: from credit, risk and regulatory sides of the business. So how do you influence the risk averse and push innovation, especially in today’s tough climate of mortgage lending? Our guest today Leisa Kinnin, SVP Lending...

Innovations in fintech have significantly improved the consumer lending process, but the same hasn’t been true for the commercial banking industry. Lending time for middle market businesses can take up to 100 days,nd that lag time to accessing capital can slow a business down incredibly. Fintech has invested less in optimizing the lending market for commercial businesses and Allan Rayson, Chief Innonvation Officer and Chief Technology Officer at Encore Bank, is determined to change that. Allan s...

When members do business at their credit union, their digital preferences aren’t just measured against other experiences in the financial services space — but by bigger retail and entertainment companies. So, credit unions need to keep pace with the technology and provide that ideal member experience. Nicol Matthews, Chief Experi ence Officer, Carlolinas Telco Federal Credit Union, has done just that — upleveling th e digital experience of members as an extension of in-person service. Join us as...