Episodes
May 24, 2023
Addressing Concerns in New Auto Consumer Protection Rule
Last June, the Federal Trade Commission proposed a new rule regarding consumer protections. This rule would greatly affect auto dealers, placing greater restrictions and imposing new duties. This week, we sat down with Paul M...
May 17, 2023
Keeping Pace with Risk Mitigation and Regulatory Changes
Consumer credit is a hot topic. With new credit products like Buy Now Pay Later (BNPL) hitting the market and the always-evolving impacts of credit reporting, banks need to expertly hone their underwriting to strike the optim...
May 10, 2023
Combating Fraud Attacks In Banking
Fraud is on the rise — bad news for banks and customers alike. In today’s digital world, criminals have more tools at their disposal than ever before. And financial institutions, government and consumers all have a part in defeating them. In this...
May 3, 2023
Rapid Digitization in the Auto Market
The auto industry is racing into the future, whether it’s the surge of electric vehicles in the current market or the promise of self-driving cars one day taking it over… And that means auto lenders need to keep pace or get l...
April 26, 2023
Deposit Management in a Post-SVB World
Though deposits at many institutions are down while uncertainty around the future is growing, Jeff sits down with two experts in the deposits space who offer strategies for organizations to thrive in the current financial cli...
April 19, 2023
The Regulatory Outlook at CBA Live
With new regulations on the horizon — what do these changes mean for your institution? https://www.linkedin.com/in/dan-smith-31abaa10/, EVP, Head of Regulatory Affairs at the https://www.consumerbankers.com/, has the answers in this rundown from the...
April 12, 2023
The Future of Small Business Lending
Recent banking failures have everyone in finance wondering what the future holds for lending. Do these signify the start of some significant changes in the lending space? To find out, we’re speaking with...
April 5, 2023
Clicks To Bricks: Starting the Customer Experience Digitally
When it comes to building their customer experience, banks have traditionally started with brick and mortar before expanding digitally. What if banks have been approaching CX backwards? In this episode, Jenna Stricker , Direc...
March 29, 2023
The Upstart Macro Index (UMI)
In 2021, loan repayments were at a historic high, but by mid-2022 the tables had turned. What happened? To get to the bottom of this alarming shift, Upstart created the Upstart Macro Index (UMI), a precise, quantitative method for separating the...
March 22, 2023
What the Collapse of SVB Means For Deposits and Interest Rate Increases
The recent collapse of the Silicon Valley Bank has been one of the most significant bank failures since the global financial crisis and is the second-largest bank failure in the history of the United States. With ripple effec...
March 15, 2023
“Bank Your Size” - The Community Bank Difference
Small businesses are the backbone of America. But, too often, they partner with banks that don’t offer the personal touch, care and attention their business deserves. On this episode, we speak with Ryan Coaxum , VP at Guarant...
March 1, 2023
Data Is The New Oil: What’s Next In Banking
The release of Chat GPT has spurred all sorts of conversations and speculation on where the technology is taking humanity- and if this is a cause for alarm or celebration. In the banking industry leveraging the new advances i...
Feb. 22, 2023
How a $4.5B Credit Union Maintains a Direct Line to Members
Credit Unions are already known for their personal service, but what happens when you double or triple in size. Does bigger need to mean less personal? Recently named American Bankers Credit Union Executive of the Year, Bruce...
Feb. 15, 2023
Building a Fintech Partner Ecosystem
Turning your perceived competitor into a partner is not a new strategy, but leveraging partners in the digital financial space to gain a competitive edge is increasingly important. In this episode, Curt Queyrouze , President ...
Feb. 8, 2023
Data Driven Strategies For Challenging Economic Times
Fears of a recession and high interest rates have persisted into 2023. Now, lenders are determining how to maintain their competitive advantage with consumers despite economic downturn. This year, we are bringing back guests ...
Feb. 1, 2023
CBA’s Outlook on Fraud, Branches and Digitization
The investments in technology that banks and financial institutions are making today are preparing consumers to manage their finances in a more meaningful way. They are approaching technology in terms of solving problems for ...
Jan. 25, 2023
Supporting Small Businesses as a CDFI and MDI
The banking industry is increasingly leveraging innovations in alternative data to underwrite loans for both consumers and small businesses. This can make a huge impact in communities that Minority Depository Institutions and...
Jan. 18, 2023
Credit Unions Driving Racial Equity
Credit Unions, at their core, have a strong commitment to service. But how do you scale the concept of serving your members to the broader community — even to the wider world of financial services? Our guest today believes th...
Jan. 11, 2023
Rethinking Marketing & Incentives for Engagement
Credit unions promise their members more than a traditional bank, but communicating and marketing your expertise is not always easy in a crowded market. In this episode, Karrie Drobnick , Chief Operati ng Officer at Verve , t...
Jan. 3, 2023
A Fireside Chat with Upstart’s CEO, Dave Girouard
https://www.linkedin.com/in/davegirouard/, Co-Founder & CEO at https://www.upstart.com/ , believed that young people were "potential rich yet cash poor"—and that dynamic caused them to make poor financial decisions for themselves and the economy...
Dec. 28, 2022
Safe Is Risky: How Banks Can Stay Innovative>
Banks can no longer afford to play it safe when it comes to their digital capabilities. “Safe” is now risky. That’s why, in this episode, Tony Hejna , EVP, Con sumer Bank Chief Credit Officer at KeyBank , joins the show to ...
Dec. 21, 2022
Lending Leaders: 2022 Trends and 2023 Predictions
We’ve covered a wide range of topics that are propelling change in the lending space this year- from use of technology to policy recommendations to unexpected changes, our guests didn’t disappoint in the insights and predicti...
Dec. 14, 2022
Strategic Community Investments By Credit Unions
Many credit unions offer traditionally underserved members an advantage in not just banking, but financial planning. One crucial asset they can offer is financial education, providing not only a way to manage their money but ...
Dec. 7, 2022
Seismic Shifts in the Indirect Lending Landscape
The car industry has been hit by multiple disruptions in recent years due to the supply chain and the lack of inventory. But people still are buying cars, and they are certainly still applying for auto loans. Adam Brice, SVP ...