Episodes
Jan. 24, 2024
Going Fee-Free: Reimagining Member Satisfaction
Stacy Armijo, the Chief Experience Officer at Amplify Credit Union, joins our host Drew Megrey to share her path to credit union leadership and discusses how Amplify has made strides to prioritize their member experience, inc...
Jan. 10, 2024
Passing the Mic: 2024 Host Lineup
The new year always brings change, and Leaders in Lending is no exception. Our long-time host, Jeff Keltner, is taking on new opportunities, but he is excited to pass the mic to a wonderful group of new co-hosts for this new ...
Dec. 6, 2023
Fifth-Gen Wisdom: Community Bank FinTech Partnerships
2023 has been a big year for the advancement of AI across all industries. But how have these changes helped community banks scale and improve their lending portfolios? And how has taking that leap to partner with FinTechs bee...
Nov. 22, 2023
From Big Bank to Community Leader
Who would be bold enough to start a bank during a recession? https://www.linkedin.com/in/neil-stevens-a16a68159/, President and CEO at https://www.oconeestatebank.com/, and his team were, and he has lessons to share on how the constraints actually...
Nov. 8, 2023
Cultivating Diversity: Innovative Strategies for Credit Unions
With the right mix of innovation and growth, credit unions can prioritize community, culture, and informed decision-making in serving diverse markets. Corlinda Wooden , SVP/Chief Retail Officer at Unitus Community Credit Unio...
Oct. 25, 2023
Cognitive AI for Transformative Customer Service
AI is not inherently intelligent, but do we need our computers and machines to think like us? Some might be reluctant to test the boundaries of Generative AI intelligence, but https://www.linkedin.com/in/vosspeter/, CEO & Chief Scientist at...
Oct. 11, 2023
High-Touch Service in Changing Commercial Lending Tech
Is your bank adapting to evolving credit demands? Banks and private lenders have been slow to adopt technology, but with shifting demands for credit products in both consumer and business markets, the imperative to offer a diverse portfolio of...
Sept. 27, 2023
Synchronizing Values and Operations for an Aligned Brand
Your home page highlights your bank’s main points of focus — are you conveying the right message? Whether it be blog posts serving to inform and educate the community or new lines of products available for sale, your customers can get a grasp on what...
Sept. 13, 2023
Approaching Community Banking Through First Principles
For a community bank to connect with today’s clients and the clients of the future, they must be at the forefront of technology. Darryl Caffee , SVP, Director of Retail Lending at Webster Five found his way into the banking i...
Aug. 30, 2023
Combating Financial Fraud: Fintech’s Game-Changing Role
For so long, new tech has been utilized by fraud artists, costing many unsuspecting victims countless dollars. Now, AI tools and strong fintech partnerships could be used to stop fraud in its tracks. With quickly evolving inn...
Aug. 16, 2023
Cross-selling Members for Long-term Growth
Commonwealth Credit Union’s partnership with Upstart shows how fintech partnerships can unlock potential in financial institutions. Automation drives innovation, allowing for financial institutions to focus on what matters mo...
Aug. 2, 2023
Reading the Auto & Housing Markets: Inflation & Deflation Trends
The rising interest rate environment of the first half of 2023 have many fearful recession is on the horizon, but, simultaneously, there are some indicators that inflation is beginning to subside. Curt Long , Chief Economist ...
July 26, 2023
Partnering With a Fintech to Diversify in Challenging Times
For community banks, scaling a personal loan portfolio profitably without introducing risk is a challenging feat – especially with the added constraint of limited resources. Through fintech partnerships, AI and automation, in...
July 19, 2023
How Innovation in Servicing Drives Loyalty
Around 90% of a loan lifecycle and engagement happens in the world of servicing, but no one really talks about it. From getting approved to taking a loan through the final stage of closing an account, servicing matters for cu...
July 12, 2023
Leveraging Predictive Analytics to Expand Relationships
From his position as Product Manager at https://www.umpquabank.com/, Ben joins us to shed some light on the challenges and benefits of cross-pollinating data and technology, tailoring services to meet unique needs, exploring alternative credit scoring...
July 5, 2023
Adopting an Entrepreneurial Mindset in Banking
After being robbed three times in two weeks as a teller, https://www.linkedin.com/in/david-reiling-7a60a14/ took quite the interest in bank security. Now serving as the Chief Executive Officer, FinTech Leader, B Corp Advisor and Board Chair at...
June 28, 2023
A Former NCUA Chairman’s Perspective on Innovation
Credit scores determine where people live, where their kids go to school, what they drive and even where they work. Couple that with the fact that nearly half of minority households can not cover an emergency $400 expense. Ro...
June 21, 2023
Trust and Optimization During Volatile Times
Volatility management is a component of banking that should always be on management’s radar, especially after recent bank collapses. Thoroughly understanding the waves of volatility leads to improved risk management and a str...
June 14, 2023
Power of Collaboration: Maximizing Efficiency with Fintech Partnerships
Banking has been hit with a whirlwind of technologies in recent years. With growing tech stacks that only continue to increase in complexity, it’s important to pick and choose which tech offers the best solutions. Fostering a...
June 6, 2023
The ‘Moonshot versus the Pragmatic Approach’ to Digitization
Technology is revolutionizing the world. With continuous iterations of tools and processes, people juggle between implementing with careful consideration and jumping head-first into large-scale digital transformation projects...
May 31, 2023
CRO Perspective: Balancing Risk and Innovation in Banking
Over the past few weeks, there has been a shift in the nature of risks in the banking world — the federal government playing a significant role in stabilizing. These experiences have highlighted the dynamic nature of risks in...
May 24, 2023
Addressing Concerns in New Auto Consumer Protection Rule
Last June, the Federal Trade Commission proposed a new rule regarding consumer protections. This rule would greatly affect auto dealers, placing greater restrictions and imposing new duties. This week, we sat down with Paul M...
May 17, 2023
Keeping Pace with Risk Mitigation and Regulatory Changes
Consumer credit is a hot topic. With new credit products like Buy Now Pay Later (BNPL) hitting the market and the always-evolving impacts of credit reporting, banks need to expertly hone their underwriting to strike the optim...
May 10, 2023
Combating Fraud Attacks In Banking
Fraud is on the rise — bad news for banks and customers alike. In today’s digital world, criminals have more tools at their disposal than ever before. And financial institutions, government and consumers all have a part in defeating them. In this...